Has “The Art of Listening” become a thing of the past?
In today’s workplace, there are a tremendous amount of technological distractions. That’s evident by how much attention we get from our peers, friends or family members while engaged in a one-to-one conversation or meeting. There’s competition to be heard above the iPad, smartphone, social media sites, etc.
I grew up in a rather large family on both my maternal and paternal sides. Around the holidays, while there were many fun times and great memories, it was hard to get a word in edgewise. Thus, by default, I developed the art of listening and strategically knew the best time to ease into a conversation. Even at a young age, I studied body language, expressions and became more of an observer, which helped me to be more perceptive and to understand the uniqueness of each relative’s behavior.
When I came to Konica Minolta more than six years ago, our proprietary software, Dispatcher Phoenix, was being developed to include a legal solution. This is when my good listening skills kicked in, because I had to talk to our legal customers and listen carefully to their challenges to ascertain which features would be important to them. Some of these features included advanced document workflow solutions to automate document processing tasks, redaction, advanced OCR, and connectors to document management system, just to name a few.
Most recently, John Greer, Konica Minolta’s legal vertical senior account executive and a skilled listener as well, proposed Dispatcher® Phoenix to address Casner & Edwards’ high-volume printing issues. Paul Masuret, executive director of Casner & Edwards, a mid-sized Boston law firm, who is also a member of the Association of Legal Administrators (ALA) had for years dealt with using multiple outdated systems to handle critical tasks. One of the solutions that Greer proposed would ease the challenges the firm was facing and would increase productivity. The firm took advantage of Dispatcher Phoenix’s advanced file capture and conversion capabilities to address the challenge of printing large files and odd-sized documents in the correct order.
So, the “Art of Listening” is still alive and well at Konica Minolta, but don’t take our word for it! Please be sure to view the Casner & Edwards customer testimonial to see how our legal team at Konica Minolta is addressing the need of our valued legal customer and listening with a keen ear. Also, be sure to view the customer success profile and our recent blog on Dispatcher Phoenix.
Our customers are our most valued assets, and my role is to continuously listen to them to ensure that we keep abreast of their needs and tech trends in the legal arena. One of the events that gives us an opportunity to listen to the needs of legal administrators is the Annual Association of Legal Administrators Conference & Expo. We are excited to be a Gold Sponsor and have supported the ALA for over a decade. This year’s event runs April 2-5. Please be sure to stop by our Booth #309 to learn more about our solutions and services.