It’s no surprise that more and more businesses are planning their migration to cloud communications. According to Markets and Markets, the Unified Communications as a Service (UCaaS) market is predicted to grow to $28B by 2021 in the US alone.
You may be asking yourself… why should I care, and why should I act now? Your phone system works – and if it’s not broken, why fix it?
But your old phone system is a boat anchor compared to today’s cloud communications that give your users the features they need, on the devices they want. The efficiencies derived from cloud communications translate to a more cohesive workforce with higher productivity and higher job satisfaction.
Migrating to cloud communications should be a 2018 key objective.
Migrating communications to cloud (UCaaS) offers several benefits to businesses. Suddenly, geographically dispersed organizations can use UCaaS to replace infrastructure that was previously expensive to build and complex to maintain. With UCaaS in place, companies have access to a single, unified approach with all the components of typical, on-premises unified communications solutions, but now in a low-maintenance, lower cost cloud package.
Once you’ve migrated to UCaaS, you’ll be delighted with services that will now be available to your users, some of the key elements are:
Cloud PBX: Offering all the capabilities of an on-premises PBX without the hassle of maintenance and facilities costs and have crystal-clear voice and video.
Unified communications: Users can call, message or meet from their desk phone, mobile or tablet, from anywhere.
Team messaging: Employees can organize and share information on workspaces, track projects, archive documents and collaborate in real-time.
Virtual meetings: Everyone gets a virtual meeting space, that they can use from their desk, mobile or even a conference room.
Contact center: Use cloud communication to help your call center achieve higher revenue goals by leveraging advanced analytics and machine learning.