As administrators, we excel at being prepared for just about anything, but 2020 has taught us that the sliding scale of “unexpected” can change quickly. These events can include natural disasters, deaths, and regional or national emergencies. How do you, as a manager, pivot to lead an office through an unexpected event? More specifically, how do you deal with the emotional consequences that stem from unexpected change?

The global pandemic we are now facing has exposed just how vulnerable we are to life-altering unexpected change; however, Covid-19 will not be the last unexpected event to impact your firm. In an era of unexpected change,
administrators must learn to adapt with compassion and take strategic actions to prepare for an uncertain world. Attendees will leave this session with a roadmap to help navigate their firms through a major, and often emotional, event.

Learning Objectives:

1. Accepting it can happen to you.
2. Knowing what to do if it actually does.
3. Taking planning one step further.
4. How do you survive?