IT Support

Technical issues can slow your business down and ultimately lead to negative outcomes and unplanned business expenses. As IT becomes a larger part of your company’s infrastructure, arm your team members with the tools they need to troubleshoot technical difficulties fast.  The IT Support services available allow businesses to integrate cost-effective IT systems with confidence. Our support team is available to help your business manage its IT Help Desk and maintain high levels of efficiency.

Konica Minolta understands that businesses count on their IT solutions to produce great results with minimal hassle. That’s why we offer business IT support from caring representatives and knowledgeable developers. When it comes to managing technology to optimize your business, our experts are here to guide you.

Support You Can Rely On

In an ideal world, your business would run smoothly without disruptions that can derail your internal operations, customer experiences, and your overall business objectives. Unfortunately, we know that problems with technology can arise anywhere at any time.

When one of your IT users has a question or needs help with a program or IT device, they’ll have immediate access to technical support regardless of whether it’s day or night. Konica Minolta’s IT Services Division provides Help Desk support that is available 24/7, including weekends and holidays, to help your organization’s users with their IT support needs.

IT Help Desk Solutions Customized for Your Industry

As companies scale up to managing hundreds of employees, the volume of Level 1 & 2 support tickets will increase and can distract your internal IT department from supporting your core business. The Enterprise Help Desk can tackle time-consuming responsibilities and manage obligations so your employees can direct their attention toward specialized tasks within their skill sets. Minor issues like password resets and virus removals are quickly resolved and your internal IT team can stay focused on the major IT projects that will move your business forward.

From the lawyers to the front desk attendants, every employee within a law firm has important responsibilities that work toward favorable client outcomes. Our engineers understand that your time matters, and they help you make the most of your billable hours by providing personalized IT support. We bring a depth of knowledge and diverse expertise to the design room. Many of our legal remote support engineers have worked with law firms in the past.

Our continual experience and education on various core and ancillary software utilized in financial environments results in shortened mean time resolutions for our customers. In an effort to simplify audit and oversight requirements, our Help Desk experts track all incidents, remote logins and tickets through their complete life cycle. Your staff will have the time they need to focus on essential duties while retaining fast access to Help Desk data when necessary.

Business IT Support From All Covered

Our IT Services division has a full suite of IT solutions and support systems to ensure they provide the greatest possible benefit. Our clients receive support from a team of industry experts who care about producing satisfactory results. We’ll work with you to develop a personally tailored support plan that includes services like:

IT Support Help Desk

The modern market moves fast, no matter the industry. Solutions like the All Covered Help Desk boost efficiency during office hours and field calls after your staff leaves for the night, but you still want to know you’re covered if your IT infrastructure ever malfunctions.

All Covered Help Desk support is available 24/7, including weekends and holidays, to help your organization’s employees with their IT support needs. When one of your employees has a question or needs help with a program or device, they’ll have immediate access to technical IT support from All Covered’s remote engineers.

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Remote Support Center

Technical issues are a part of life in the digital marketplace. Successful businesses develop plans to navigate problems without missing a beat. Having a team of IT support engineers available by phone, chat, or email creates a network of resources that can provide your employees with the troubleshooting assistance they need.

Arm your team for success through one of All Covered’s five Remote IT Support Centers offering tier 1, 2, and 3 technical support. Our support staff will help you get your system back to normal as soon as possible.

Network Operations Center

Preparation leads to sustained success, so arm your business with an IT support system that can detect technical issues before they escalate. All Covered’s Network Operations Center (NOC) is the early warning system for your IT network.

With the assistance of Artificial Intelligence (AI), our NOC technicians are working around the clock to prevent any major issues that could cause problems or unexpected downtime. If a problem is detected, our NOC engineers will assess the problem, perform troubleshooting, and take the necessary steps to fix the issue.

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On-Site IT Response

Remote support teams can help businesses navigate IT dilemmas online or over the phone, but some issues require boots on the ground. When remote support can’t solve the issue and it requires a hands-on approach, a field engineer can be there to visit your organization and provide in person service. Our engineers are certified in industry-leading technologies that can help build a robust and secure IT infrastructure to support your business.