KONICA MINOLTA Launches bizhub vCare
bizhub vCare Enhances the Customer Experience with Consumable Management, Meter Reading, and Service Call Dispatch
KONICA MINOLTA Launches bizhub vCare
bizhub vCare Enhances the Customer Experience with Consumable Management,
Meter Reading, and Service Call Dispatch
RAMSEY, NJ - January 18, 2007 - KONICA MINOLTA BUSINESS SOLUTIONS U.S.A., INC., announces the release of the bizhub vCare™ Device Relationship Management (DRM) system. bizhub vCare is a new software system developed by KONICA MINOLTA BUSINESS TECHNOLOGIES, Tokyo, Japan, and is designed to enhance customer care through efficient management of KONICA MINOLTA multifunctional devices (MFP - print, copy, scan, fax all in one system). Consisting of a bizhub vCare Server and bizhub vCare-enabled MFPs, the system allows for the quick and efficient interchange of data between the bizhub vCare enabled MFPs and the bizhub vCare Server via the Internet.
Features of bizhub vCare include:
- Automated meter readings
- Service alerts
- Supply warnings
- Parts life alerts
- MFP firmware reporting
Because bizhub vCare collects all MFP counter and status information, the system improves first-service-call effectiveness; delivers proactive service; and facilitates intelligent supply management.
"bizhub vCare is important in two significant ways," said Kevin P. Kern, Vice President, Product Planning and Development, KONICA MINOLTA BUSINESS SOLUTIONS U.S.A., INC. "First, we want to do all we can to optimize customer satisfaction. bizhub vCare will help ensure that KONICA MINOLTA MFPs are kept in peak operating condition and ready to perform mission-critical applications when required. And second, our highly competitive market environment combined with wider adoption of color MFP's, makes it critical that we manage consumables effectively, get timely and accurate meter readings and achieve a high level of service efficiency. The capabilities of bizhub vCare directly address these issues."
Virtually any KONICA MINOLTA device user can benefit from bizhub vCare, but it can provide greater returns for organizations that demand the maximum machine uptime for their KONICA MINOLTA workgroup and/or production print MFPs.
bizhub vCare Benefits
Meter Reading: bizhub vCare will free customers from the meter reading process, eliminating monthly calls or faxes to send or obtain meter readings. bizhub vCare generates automated meter readings on a daily, weekly or monthly basis, providing prompt and exact meter reads that ensure billing accuracy.
Supplies: bizhub vCare can monitor toner and other supply levels in bizhub vCare enabled devices and signal the need for a supply order. This allows KONICA MINOLTA and its partners to send supplies to customers on a "just in time" basis, reducing or even eliminating the need to stockpile supplies.
Service: bizhub vCare will inform participating service departments if an MFP is having trouble. Further, it will let the service department know if a device needs a preventive maintenance call to replace a part even before it wears out. Thanks to the wealth of technical information provided by bizhub vCare, the system makes proactive service possible and leads to better management of service calls, reduction in service costs and increased customer satisfaction.
Availability of bizhub vCare will begin April 2, 2007 through participating authorized
KONICA MINOLTA dealers and KONICA MINOLTA direct branches.
About KONICA MINOLTA BUSINESS SOLUTIONS U.S.A., INC.
KONICA MINOLTA BUSINESS SOLUTIONS U.S.A., INC., offers a broad range of multifunctional digital imaging solutions inspired by its bizhub brand of powerful solutions that serve as the central resource for document scanning, in-house printing, copying, faxing and electronic archiving and distribution. From high-quality color and monochrome bizhub systems for workgroups and small offices, to advanced high-volume bizhub PRO™ production printing systems for large corporations and print-for-pay services, KONICA MINOLTA is leading the industry toward integrated, networked hardware/software solutions that are more simple, reliable, and cost-effective. Complementing its bizhub solutions, KONICA MINOLTA also offers desktop laser printers, microform digital imaging systems, wide-format printers and scanning systems for specialized applications.
Headquartered in Ramsey, New Jersey, KONICA MINOLTA delivers expert professional services and experienced, responsive client support, in addition to the world-class service provided through its extensive network of direct sales offices, authorized dealers, resellers and distribution partners in the United States, Canada, Mexico, Central America and South America. For more information, please visit KONICA MINOLTA at www.kmbs.konicaminolta.us.
KONICA MINOLTA and The essentials of imaging are trademarks of KONICA MINOLTA HOLDINGS, INC. bizhub and bizhub PRO are trademarks of KONICA MINOLTA BUSINESS TECHNOLOGIES, INC. bizhub vCare is a trademark of KONICA MINOLTA BUSINESS SOLUTIONS U.S.A., INC. All other trademarks are the property of their respective owners.