Konica Minolta Awarded Top Position in Quality Management Level Research
Company receives highest ranking in customer centricity from JUSE
Ramsey, NJ – December 1, 2014 – Konica Minolta, Inc. (Konica Minolta), the parent company of Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta), has been awarded the top position in the eighth Quality Management Level Research by the Union of Japanese Scientists and Engineers (JUSE).
JUSE conducts an independent evaluation of up-to-date quality management based on six factors that demonstrate the commitment and practice to enhance quality. The six factors are: top management commitment; development of human resources to execute quality management; management of security, safety and trust; establishment and abidance of process; customer centricity; and capability to take good systems to other parts of the company.
More than 600 companies mainly from manufacturing industries in Japan are included in the research.
Konica Minolta received the highest ranking in the assessment of “customer centricity” and “capability to take good systems into other parts of the company,” among a set of six factors to evaluate systematic programs toward quality improvement and the status of ongoing activities. In addition, the company was among the top three in the assessment of “development of human resources to execute quality management” and “management of security, safety and trust.”
Konica Minolta’s corporate activities have been based on thoroughly customer-centric ideas and actions and pursuit of enhanced values for customers. Furthermore, the company has globally implemented systems and programs to improve quality in each process of development, production, sales and services. Not only the Konica Minolta Group companies but also their suppliers work together to run the initiatives. These activities have been commended in the research.
Konica Minolta is proud of the recognition and will continue helping enrich the quality of society through the provision of high-quality products and services that enhance customer satisfaction.
About Konica Minolta
Konica Minolta Business Solutions U.S.A., Inc. is a leader in information management focused on enterprise content, technology optimization and cloud services. Our solutions help organizations improve their speed to market, manage technology costs, and facilitate the sharing of information to increase productivity. Clients trust Konica Minolta to help them envision how they can achieve their goals and deliver innovative solutions to give shape to their ideas. Konica Minolta has won numerous awards and recognition, including placement in the Leaders Quadrant of the 2014 Magic Quadrant for Managed Print Services (MPS) and Managed Content Services (MCS). The company has also been recognized as the #1 Brand for Customer Loyaltyin the MFP Office Copier Market by Brand Keys for seven consecutive years, and “A3 MFP Line of the Year” award winner from Buyers Laboratory LLC for an unprecedented four consecutive years. In 2012, Konica Minolta received “Document Imaging Solutions Line of the Year” recognition from BLI. Konica Minolta, Inc. has also been named to the Dow Jones Sustainability World Index for two years in a row. For more information, please visit www.CountOnKonicaMinolta.com and follow Konica Minolta on Facebook, YouTube, and Twitter.
Konica Minolta Contacts
Konica Minolta Business Solutions U.S.A., Inc.
# # # # #
Konica Minolta bizhub® is a registered trademark of Konica Minolta, Inc. All other trademarks mentioned in this document are the property of their respective owners.