Konica Minolta Enhances the Customer Experience and Workplace Communication with the Launch of a Virtual App
Technology leader offers game-changing, industry exclusive app
Ramsey, NJ – June 13, 2017 – Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta), ranked #1 in customer loyalty in the MFP Office Copier market for 10 consecutive years based on customer learning, today announced the expansion of its digital customer service experiences with the launch of the easy-to-use MyKMBS mobile app.
The company’s “Voice of the Customer” initiatives — including extensive customer journey mapping — showed a desire for expanded fast, convenient and engaging digital and mobile interactions. Available for both Android and iOS devices, the MyKMBS app now provides customers with a consistent, integrated and seamless multi-channel customer service experience so they can manage accounts from their smartphones, 24/7.
A customer can use their MyKMBS.com log-in to access the app which includes multiple options for locating and selecting their Konica Minolta bizhub®, including barcode scanning and GPS location. Customers can manage their device and initiate a service call, order supplies, or enter a meter read – from anywhere.
According to gap intelligence, a business intelligence provider, the app is also the first such app currently available across the industry.
"Konica Minolta’s MyKMBS app is an industry-first, introducing a range of mobile-based device management features that are designed specifically for end-users," said Keenan Thomson, senior analyst, gap intelligence. "The new app continues Konica Minolta’s focus on customer innovation in the workplace, while also delivering service enhancements to the channel.”
“We listened to our customers’ needs for virtual customer service and interactions that are easy, fast and reliable,” said Kay Du Fernandez, vice president, Marketing, Konica Minolta. “A customer can begin managing their account from anywhere at any time, truly moving forward our vision of the Workplace of theFuture™.”
About Konica Minolta
Konica Minolta Business Solutions U.S.A., Inc. is reshaping and revolutionizing the Workplace of the Future™ (www.reshapework.com). With our comprehensive portfolio, we deliver solutions to leverage mobility, cloud services, and optimize business processes with workflow automation. Our All Covered IT Services division offers a range of IT strategy, support, and network security solutions across all verticals. Konica Minolta has been recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for 10 consecutive years and is proud to be ranked on the Forbes 2017 America's Best Employers list. Konica Minolta, Inc. has been named to the Dow Jones Sustainability World Index for five years in a row. We partner with our customers to give shape to ideas and work to bring value to our society. For more information, please visit: www.CountOnKonicaMinolta.com and follow Konica Minolta on Facebook, YouTube, and Twitter.
Kristina Marchitto, Public Relations Manager
Konica Minolta Business Solutions U.S.A., Inc.