Konica Minolta Honors M&M Sales Company for 25 Years as Pro-Tech Service Award Recipient
Company Celebrates Longstanding Service Excellence with 2014 Award
Ramsey, N.J. – July 09, 2014 – Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta) today announces that M&M Sales Company has been honored with a 2014 Pro-Tech Service Award, an award given to those Konica Minolta dealerships that demonstrate the highest commitment to customer support and satisfaction. M&M Sales will also receive special recognition for its longstanding excellence, as this marks the 25th consecutive year that the Urbandale, Iowa, dealership has earned this award.
“As part of our commitment to assuring the highest performance standards across our organization, we find it important to recognize those dealerships that are focused on delivering excellent service,” says James Ingrassia, vice president, solutions support division, Konica Minolta Business Solutions U.S.A., Inc. “The Pro-Tech Service Award represents Konica Minolta’s gold standard for service competency and proficiency.”
M&M Sales, which has achieved the award each year since the program’s inception 25 years ago, is dedicated to delivering professional, reliable service and maximum performance for Konica Minolta’s award-winning lines of digital imaging products. To attain the Pro-Tech standard, each element of M&M Sales’ operation was evaluated and measured, including its management skills, inventory control systems, technical expertise, dispatch systems and customer satisfaction ratings.
“We are very excited to have earned this achievement for 25 consecutive years,” says Tom Minor, President of M&M Sales. “The receipt of this award marks our ongoing commitment to offering the best business practices in our marketplace and provides our customers with another great reason to count on Konica Minolta and M&M for all of their office solution needs.”
Konica Minolta’s Pro-Tech program requires that the Authorized Dealer's Service Department meet strict requirements to ensure they are providing the best customer and product support for their Konica Minolta devices in the field. These requirements include: maintaining proper technical and product training for their service technicians, utilizing the latest Konica Minolta service programs, and working within the guidelines of Konica Minolta policies and procedures. Additionally, Pro-Tech dealers must allow random inspections of their Konica Minolta products at customer locations as verification that products are well maintained and that their customers are satisfied with the level of service and product support that the dealer is providing.
About Konica Minolta
Konica Minolta Business Solutions U.S.A., Inc. is a leader in information management focused on enterprise content, technology optimization and cloud services. Our solutions help organizations improve their speed to market, manage technology costs, and facilitate the sharing of information to increase productivity. Clients trust Konica Minolta to help them envision how they can achieve their goals and deliver innovative solutions to give shape to their ideas. Konica Minolta has won numerous awards and recognition including being recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for seven consecutive years, and “A3 MFP Line of the Year” award winner from Buyers Laboratory LLC for an unprecedented four consecutive years. In 2012, Konica Minolta received “Document Imaging Solutions Line of the Year” recognition from BLI. Konica Minolta, Inc. has also been named to the Dow Jones Sustainability World Index for two years in a row. For more information, please visit www.CountOnKonicaMinolta.com and follow Konica Minolta on Facebook, YouTube, and Twitter.
Konica Minolta Contact
Karen M. Harris
Konica Minolta Business Solutions U.S.A., Inc.
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