This Privacy Policy covers the websites and applications of Konica Minolta Business Solutions U.S.A., Inc. (“Konica Minolta” or “we”) that link to this Policy, including All Covered, Konica Minolta’s IT services division, and Depth Security. This Privacy Policy also applies to Konica Minolta’s marketing, advertising, and employment practices where and when it is referenced. It is meant to inform you about our collection and use of your personal data.
You may choose to give us personal data to allow us to communicate with you, process your orders, provide you with services, or for employment consideration. Data we collect depends on the context of your interactions with Konica Minolta, the choices you make, including your privacy and browsing settings, and the products and features you choose. The personal data we collect may include the following:
Name and Contact Data. Your first and last name, email address, postal/billing address, phone number and other similar contact data in order to communicate with you, process orders or provide you with products or services. We may also collect your employer’s name, if you are procuring products or services on behalf of an organization, employer’s address, and information related to your prior purchases and online buying preferences. Some forms may ask for your customer number or product details such as a serial number.
Credentials. Account ID, passwords, password hints and similar security information used for authentication and account access.
Demographic Data. Data about you such as your country of residence and preferred language.
Payment Data. Data necessary to process your payment if you make purchases, such as your credit card number and the security code associated with your payment card.
Location Data. We may collect data about your location, which can be either precise or imprecise. Precise location data includes Global Navigation Satellite System (GNSS) data (e.g. GPS), as well as data identifying nearby cell towers and Wi-Fi hotspots, that we collect when you enable location-based products or features. Imprecise location data includes, for example, a location derived from your device or data that indicates where you are located with less precision, such as a city or postal code or an IP address. Where required by law, we obtain your affirmative consent before collecting precise geolocation data and provide you with the ability to limit our use of such data. You may withdraw your consent at any time by adjusting your device location settings or contacting us as described below.
Social Media Data. We may provide social media features that enable you to share information with your social networks. Your use of these features may result in the collection or sharing of information about you by the social networking site. Please review the privacy policies and settings of social networks you use to understand their practices.
Job Applications/CVs/Resumes. Information on job applications/CVs/resumes which you provide to us if you submit a job application to Konica Minolta either directly or indirectly. You acknowledge that your application may include sensitive personal data. Konica Minolta uses this information in order to evaluate your application and perform related employment activities.
Feedback and Product Reviews. Information you provide to us and the content of messages you send to us, such as feedback and product reviews you write, blog posts or questions and information you provide for customer support. When you contact us via our website, a Konica Minolta application, or a Help Desk for such things as customer support, your phone conversations or chat sessions with our representatives may be monitored and recorded. Your feedback, posts and reviews will be used to make improvements in our products and services.
Website Browsing. Information about your visits to our websites and your browsing patterns. This may include data about your device, including Internet Protocol (IP) address, browser type, and regional and language settings. This is more fully described under the section entitled “Cookies, Web Beacons and Privacy Choices” below. We collect this information to determine such things as the number of visitors to various parts of our websites, to personalize your experience on our sites, and to tailor our interactions with you.
Products. Certain Konica Minolta products collect data, such as product registration, meter reads, supply levels, equipment configuration and settings, software version, and fault codes. Konica Minolta uses this information for product improvement, billing, report generation, supplies replenishment and support services.
Third Party Sources. We also obtain data from third-parties. These third-party sources vary over time, but they are sources deemed credible by us and may be publicly available or available on a commercial basis. They may include:
We collect and process personal data with your consent, as required by law, or as necessary to fulfill the legitimate interests of Konica Minolta, including to: (i) provide you with products and services; (ii) manage, administer and operate our business; (iii) meet our contractual and legal obligations; (iv) carry out direct marketing; (v) prevent fraud; and (vi) protect the security of our systems and our customers.
Personal data that is submitted in a business capacity may be merged with available business database directories. Konica Minolta uses personal data to:
We share your personal data as necessary to complete a transaction or provide a product or service you have requested or authorized. For example, when you provide payment data to make a purchase, we will share your payment data with banks and other entities that process payment transactions or provide other financial services, and for fraud prevention and credit risk reduction.
We share personal data among Konica Minolta affiliates and subsidiaries to efficiently manage the operation of our business. We also share personal data with vendors or agents working on our behalf for the purposes described in this statement or in our contracts with you. For example, companies we’ve hired to provide customer service support or assist in maintaining and servicing products via our systems and services may need access to personal data to carry out those functions. In such cases, these companies are required by contract to abide by our data privacy policy and security requirements and are not allowed to use personal data they receive from us for any other purpose. We may also disclose personal data as part of a corporate transaction such as a merger or sale of assets.
Finally, we will transfer or disclose personal data when we have a good faith belief that doing so is necessary to:
Konica Minolta uses third-party advertising cookies and web beacons that may constitute “sharing” of personal information for purposes of cross-context behavioral advertising. The categories of personal information that may be shared in this manner include: identifiers (such as IP address and device identifiers), internet or other electronic network activity information (such as browsing history and interactions with our websites), and geolocation data. We do not sell personal information for monetary consideration. The categories of personal information we have disclosed for a business purpose include: identifiers, commercial information, internet or other electronic network activity, geolocation data, professional or employment-related information, and inferences drawn from any of the above. These disclosures were made to service providers, affiliates, payment processors, and IT service partners.
Konica Minolta collects the following categories of personal information: (A) Identifiers, such as name, postal address, email address, IP address, and account name; (B) Personal information categories, such as name, address, and telephone number; (C) Characteristics of protected classifications, such as age or gender, if voluntarily provided in job applications; (D) Commercial information, including records of products or services purchased, obtained, or considered, and purchasing or consuming histories or tendencies; (E) Internet or other electronic network activity information, including browsing history, search history, and information regarding a consumer’s interaction with our websites, applications, or advertisements; (F) Geolocation data, including precise and imprecise location information; (G) Audio, electronic, visual, or similar information, such as recorded customer support calls; (H) Professional or employment-related information, including job application data, current employer, and job title; (I) Inferences drawn from the above categories to create a profile reflecting preferences, characteristics, behavior, and aptitudes. We collect these categories from the sources described in the “Personal Data We Collect” and “Third Party Sources” sections above. The business and commercial purposes for collecting these categories are described in the “How We Use Personal Data” section above.
Personal data collected by Konica Minolta may be transferred to, stored and processed in your region, the United States, or any other country in which Konica Minolta or its subsidiaries, affiliates, subcontractors, agents or partners maintain facilities. Our subsidiaries, affiliates, subcontractors, agents and partners are required by contract to safeguard any personal data they receive from us and are prohibited from using the personal data for any purpose other than to perform the services required by Konica Minolta. We also take steps to provide adequate protection for any transfers of your personal data in accordance with applicable law.
Our privacy guidelines are communicated to Konica Minolta employees on an annual basis as part of our mandatory training program. We take steps to ensure that the data we collect under this privacy statement is processed according to the provisions of this statement and the requirements of applicable law wherever the data is located. Sometimes we transfer personal data from the European Economic Area and Switzerland to other countries. When we do, we use a variety of legal mechanisms, including contracts, to help ensure any required rights and protections apply to your data.
Konica Minolta retains personal data for as long as necessary to provide the products and fulfill the services and transactions you have requested or for other essential purposes such as complying with our legal obligations, resolving disputes and enforcing our agreements. Actual retention periods may vary. The criteria used to determine the retention periods include: (i) how long personal data is needed to provide our products or operate our business; (ii) whether the personal data is of a sensitive type; and (iii) whether Konica Minolta is subject to a legal, contractual or similar obligation to retain the data.
You have choices about the data we collect. When you are asked to provide personal data, you may decline. However, if you choose not to provide data that is necessary to provide a product or feature, you may not be able to use that product or feature. Depending on your jurisdiction, you may have specific rights under applicable privacy laws, including but not limited to those described in the sections below titled “Your California Privacy Rights” and “Additional State Privacy Rights.”
You may contact Konica Minolta to check the accuracy of your personal data or to request that your information be updated, corrected, or deleted by submitting a Privacy Request. You may also contact us at 1-866-604-1225. Konica Minolta reserves the right to confirm your identity before processing your request. We will respond to verifiable consumer requests within the timeframes required by applicable law. In certain cases, your request may be denied on the basis of a legitimate exception or where we are legally prevented from honoring such request.
If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (Cal. Civ. Code § 1798.100 et seq.) (“CCPA”), provides you with specific rights regarding your personal information. This section describes your CCPA rights and explains how to exercise them.
Right to Know. You have the right to request that Konica Minolta disclose what personal information we have collected about you in the preceding 12 months, including the categories of personal information collected, the sources from which it was collected, the business or commercial purpose for collecting or selling the information, the categories of third parties with whom we share the information, and the specific pieces of personal information we have collected about you.
Right to Delete. You have the right to request that Konica Minolta delete any personal information about you that we have collected from you, subject to certain exceptions set forth in the CCPA.
Right to Correct. You have the right to request that Konica Minolta correct any inaccurate personal information we maintain about you, taking into account the nature of the personal information and the purposes of the processing.
Rights with Respect to Personal Information and Sensitive Personal Information. You have the right to direct Konica Minolta not to sell or share your personal information to third parties. To exercise this right, submit a request to Privacy Request. You also have the right to limit Konica Minolta’s use of your sensitive personal information—including precise geolocation data—to uses that are necessary to perform the services or provide the goods you reasonably expect. To exercise this right, submit a request to Privacy Request.
Right to Non-Discrimination. Konica Minolta will not discriminate against you for exercising any of your CCPA rights. We will not deny you goods or services, charge you different prices or rates, provide you with a different level or quality of goods or services, or suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services as a result of exercising your rights.
Exercising Your California Rights. To submit a request to know, delete, or correct your personal information, please submit a Privacy Request or call 1-866-604-1225. You may also designate an authorized agent to make a request on your behalf. We will verify your identity (and your authorized agent’s authority) before processing your request. We will respond to verifiable consumer requests within 45 days of receipt, which may be extended by an additional 45 days where reasonably necessary, with notice to you. You may make a request to know up to two times in a 12-month period.
If you are a resident of Colorado, Connecticut, Virginia, Utah, Texas, or another state with a comprehensive consumer privacy law, you may have additional rights regarding your personal data. The specific rights available to you depend on your state of residence and applicable law.
Right to Access and Confirm. You may have the right to confirm whether Konica Minolta is processing your personal data and to access such data.
Right to Correct. You may have the right to request correction of inaccuracies in your personal data, taking into account the nature of the data and the purposes of processing.
Right to Delete. You may have the right to request deletion of your personal data.
Right to Data Portability. You may have the right to obtain a copy of your personal data in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the data to another controller without hindrance.
Right to Opt Out of Targeted Advertising, Sale of Personal Data, and Profiling. You may have the right to opt out of (i) the processing of your personal data for purposes of targeted advertising; (ii) the sale of your personal data; and (iii) profiling in furtherance of decisions that produce legal or similarly significant effects concerning you. To exercise this right, submit a request to Privacy Request or call 1-866-604-1225.
Universal Opt-Out Mechanisms. Konica Minolta recognizes and honors user-selected universal opt-out mechanisms as required by applicable law.
Sensitive Data. Where required by applicable state law, Konica Minolta obtains your affirmative, opt-in consent before processing sensitive personal data, including precise geolocation data, racial or ethnic origin, religious beliefs, health data, biometric data, and data concerning a known child. If you have provided consent and wish to withdraw it, you may do so at any time by submitting a Privacy Request.
Appeal Process. If Konica Minolta declines to take action on your privacy request, you have the right to appeal our decision. To appeal, please submit a Privacy Request with “Appeal” in the subject line, or call 1-866-604-1225, within a reasonable period after receiving our response. We will inform you in writing of any action or inaction in response to your appeal within 60 days of receipt. If your appeal is denied, you will be provided with information on how to contact your state’s Attorney General to submit a complaint.
Texas Residents: If Konica Minolta engages in the sale of sensitive personal data or biometric personal data as defined under the Texas Data Privacy and Security Act (Tex. Bus. & Com. Code § 541.102(b)-(c)), we will provide the required notice at the point of sale or sharing. As of the effective date of this Policy, Konica Minolta does not sell sensitive personal data or biometric personal data.
Exercising Your State Privacy Rights. To submit a request to exercise any of the rights described above, please submit a Privacy Request or call 1-866-604-1225. We will authenticate your identity before processing your request and will respond within the timeframe required by your state’s applicable law.
Children
Konica Minolta does not direct any part of its websites or online services to children under 13 years old (or such age as a child is defined by applicable law if higher) and does not knowingly collect personal information from children. We do not target our websites or products to children. If we learn that we have collected personal information from a child under 13 without verifiable parental consent, we will delete that information promptly. If you believe that a child under 13 has provided personal information to Konica Minolta, please contact us at Privacy Request or call 1-866-604-1225 so that we can take appropriate action.
Security of Personal Data
Konica Minolta is committed to protecting the security of your personal data and maintains strict access control over it. We use reasonable and appropriate physical, technical and administrative procedures to safeguard personal information we collect and process. Only authorized Konica Minolta personnel, and those of our subsidiaries, affiliates, agents, and partners are allowed to handle information submitted to Konica Minolta.
Konica Minolta websites store personal data in password-protected environments on servers that are subject to Konica Minolta’s information security policies, standards, and procedures. We use a variety of security technologies and procedures to help protect your personal data from unauthorized access, use or disclosure. For example, we store the personal data you provide on computer systems that have limited access and are in controlled facilities.
When you provide personal data to Konica Minolta, it may be necessary to transfer personal data to our subsidiaries, affiliates, agents or partners, who then fulfill the orders or provide the services. Konica Minolta requires that its subsidiaries, affiliates, agents and partners handle personal data with the same degree of concern for personal data privacy as Konica Minolta.
What is a Cookie?
Cookies are small text files that are placed on your computer or mobile device by websites that you visit. They are widely used in order to make websites work efficiently, as well as to provide information to the owners of the site. Cookies are useful because they allow a website to recognize your device, letting you navigate between pages efficiently, remembering your preferences, and generally improving your experience.
How Does Konica Minolta Use Cookies?
Konica Minolta uses cookies to recognize repeat visits to our websites and to facilitate Web navigation and online shopping. The cookies store your country and language, along with an assigned random session ID. In some cases, the cookies store name and address information so you do not have to re-enter this information in multiple forms.
The cookie information that Konica Minolta collects helps us track the number of visitors to our websites over time and determine whether these were new or repeat visits.
Konica Minolta uses Google Analytics to collect and process data. For more information on how Google Analytics collects and processes data, visit www.google.com/policies/privacy/partners/. Konica Minolta also works with third party advertising partners that use cookies to deliver Konica Minolta advertising on other websites and to measure the performance of our advertising campaigns.
What is a Web Beacon?
A web beacon is an electronic image that can be used to recognize a cookie on your computer or other device when you view a web page or e-mail.
How Does Konica Minolta Use Web Beacons?
Konica Minolta and our third party advertising partners may use web beacons on our websites, in our emails, and in our advertisements on other websites to measure the effectiveness of our websites and our advertising. For example, web beacons may count the number of individuals who visit our websites from a particular advertisement or the number of individuals who open or act upon an email message.
Can I Block Cookies and Web Beacons?
Yes, the ability to enable, disable or delete cookies can be controlled through your website browser. Consult the “Help” menu of your browser application for details. If you block the use of cookies, you will not be able to use some of the features on Konica Minolta websites, including the shopping cart and online account management services. You can make some web beacons unusable by disabling the cookies.
Other websites that may be accessed through our website, such as through social media buttons or other links, may collect certain information about you through the use of cookies, web beacons and other features. We do not have access to or control over the cookies or other features that these third party sites may use, and the information practices of these third party websites are not covered by this privacy statement. Please review the privacy notices and settings of the third party site to understand their practices.
Websites cooperate with online advertisers to collect information about visitors to present ads that are more useful and relevant. This is known as interest-based advertising or online behavioral advertising. Konica Minolta and our third party advertising partners may use cookies and web beacons to deliver interest-based ads that are relevant and targeted to our customers and prospects.
Konica Minolta and our third party advertising partners may use cookies or web beacons to collect information for the purposes of interest-based advertising based on your visits to konicaminolta.com and other web sites. These cookies identify the pages you view, the links and ads you click on, other actions you take on those websites, and the referring website. Similarly, online advertisers use cookies to deliver advertising to you for companies other than Konica Minolta based on your visits to konicaminolta.com and other websites.
Konica Minolta may send commercial email to you advertising our products and services. You can also subscribe to various product and service-specific communications on our websites. If you receive commercial email from Konica Minolta and wish to discontinue these mailings, you may unsubscribe through an “unsubscribe” link provided in the communication.
This unsubscribe option does not apply to communications primarily for the purpose of administering order completion, contracts, support, product safety warnings, software updates, services updates (outages or service disruptions), or other administrative and transactional notices, the primary purpose of which is not promotional in nature.
If you provide your mobile phone number and consent to receive text messages from Konica Minolta or its service divisions (including All Covered), we may send you SMS messages for the following purposes:
Konica Minolta commits to resolving complaints about your privacy and our collection or use of your personal data. Inquiries or concerns regarding this privacy statement and your rights under privacy laws can be directed to the Konica Minolta Director of Compliance at Privacy Request or you can write to the Director of Compliance at the following location.
Konica Minolta Business Solutions U.S.A., Inc.
Director of Compliance
100 Williams Drive
Ramsey, NJ 07446
For other Konica Minolta Global locations please visit our Konica Minolta Global Website and choose your region.
If you have questions about Konica Minolta products or services, call us toll-free at 800-456-5664. More contact information about support, sales, corporate information, research and innovation, and services is available on our Support Page should you have additional questions.
Some Konica Minolta solutions offer integrations with Google. These integrations include, but are not limited to, the following:
These integrations use and transfer information received from Google APIs and will adhere to Google API Services User Data Policy, including the Limited Use requirements.
This link leads to the machine readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. These files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.
Konica Minolta conducts data protection impact assessments for processing activities that present a heightened risk of harm to consumers, including but not limited to: targeted advertising, processing of sensitive personal data, and profiling. These assessments evaluate the benefits of the processing against the potential risks to consumer privacy and are conducted in accordance with applicable legal requirements.
In the event of a data breach involving your personal information, Konica Minolta will notify affected individuals and relevant regulatory authorities as required by applicable federal and state data breach notification laws. We maintain an incident response plan designed to detect, assess, and respond to security incidents in a timely manner.
Konica Minolta reserves the right to make changes to this Privacy Policy. If we make changes, we will revise this Privacy Policy to reflect such changes and revise the effective date of the Policy. We will review and update this Privacy Policy periodically. Your continued use of our websites and/or applications following the posting of changes constitutes your acceptance of such changes.
Statement Effective Date: July 13, 2026
