Unified Communications

Unified Communications is important for companies for several reasons, including:

1. Increased Collaboration: UC enables teams to communicate more easily, share files, and work together on projects, regardless of their location.
2. Improved Productivity: By streamlining communication and collaboration, UC can help teams work more efficiently and effectively, leading to improved productivity.
3. Cost Savings: UC can help reduce costs associated with traditional communication methods, such as travel and phone bills.
4. Enhanced Customer Service: UC can improve customer service by enabling teams to respond more quickly and effectively to customer inquiries.

Access previously untapped voice data with call recording. Take advantage of unlimited playback access for your encrypted recordings in cloud-based storage for seven years. Step up to Call Recording with AI for advanced capabilities designed to help you better understand reasons customers leave and take steps to prevent it in the future.

Using Call Recording with AI, you can:

• Use 7 years of continuous cloud storage per account
• Find trends with text transcription
• Instantly identify negative calls and reduce churn risk using sentiment analysis
• Receive notifications when calls are rated negatively using intelligent alerting