The Insider’s Guide to Choosing between MSP and MSSP Services

May 8, 2024

In a digital age infused with cyber threats, it’s not enough to just have IT services; security services have become equally, if not more, essential. Both MSP and MSSP represent vital layers of defense for modern businesses.

In this blog, we will explain the difference between MSPs and MSSPs, what sets them apart and which one speaks to the specific needs of your organization.

MSP_MSSP_BlogWhat is an MSP?

A Managed Service Provider (MSP) is a third-party entity that offers IT services to other businesses, such as network management, cloud computing, backup and recovery, software installation and maintenance, and help desk support. An MSP can help you reduce your IT costs, improve your efficiency and free up your staff to focus on your core business.

When to choose an MSP

For small to medium-sized businesses, MSPs can be a game-changer, allowing you to punch above your weight class when it comes to technological competence. Consider an MSP if you are:

  • Looking to streamline operations without building a large in-house IT team
  • Concerned about cost predictability within your business
  • Seeking comprehensive IT support at a fixed cost
  • Focused on improving and maintaining general IT functions

What is a Managed Security Service Provider (MSSP)?

Cyber threats are evolving, and so should your defense mechanisms. MSSPs are an extension of MSPs who take a security-first approach to building, maintaining and supporting your business operations. They manage and monitor your security systems, offering personalized protection against potential threats and breaches, and keep your organization compliant with the latest regulations.

Why Choose an MSSP?

For medium-to-large businesses handling sensitive data or facing heightened regulatory requirements, an MSSP is a reliable way to stay secure. It’s time to call in an MSSP if:

  • You have complex security needs that go beyond standard antivirus measures
  • The nature of your business demands adherence to specific security standards or compliances
  • You need specialized expertise in threat prevention and control
  • You need a tailored security approach for your unique business needs

When to Move Forward with an MSP, MSSP or Both

For some organizations, the decision might not be between MSP or MSSP, but rather about assessing what your business truly needs, which could involve a combination of both services. After all, without one or the other, your organization’s IT might see a regression in impact.

Whether you choose an MSP, MSSP or both, the most important consideration is matching your provider to your business’s needs, budget and five- and 10-year plans.

Remember, in today’s digital landscape, the right partner means everything. Your IT experts should deliver more than just simply matching your business’s current IT needs. The right partner will be able to anticipate the pesky curve balls the future can sometimes throw at your business.

And it isn’t a one-off decision. As your business continues to grow or change, so should the way you administer and defend it. There is a way to find out what you have or need to protect it, the cost associated and the impact of it all. The answer lies in frequent assessments.

Most organizations make the mistake of assigning an arbitrary long-term number to how frequently they should be conducting security assessments. Our personal favorites are ‘every couple of years’ and ‘annual assessments.’ But there is no one-size-fits-all answer to this question. The frequency depends on how much your business has changed, how frequently your stakeholders – such as clients, supply chain, and compliance authorities – need assurance, and how valuable your assets are, to name a few.

Whatever you do, the best ‘unsolicited advice’ we will ever give you is – don’t let a data breach be your wake-up call! Make smart choices, equip your business with the best technology partners and buy peace of mind once and for all. Because, living and doing business in the digital Wild West, your technology partner could be the difference between thriving and just surviving. Choose wisely. Choose well.

Don’t stop there!

Keep exploring the world of MSPs and MSSPs to understand how they can benefit your business even further. An in-depth assessment conducted at a frequency that works best for your business will accurately assess your current IT infrastructure and security needs to determine whether an MSP, MSSP or a hybrid approach is the best fit for your organization.

Technology is constantly evolving, and so are cyber threats. Stay ahead of the game by partnering with reliable and forward-thinking technology experts who can not only meet your current needs but also anticipate and prepare for future challenges. With the right technology partners by your side, you can drive your business toward a more productive and secure future. Don’t hesitate to invest in the right IT services for your company’s continued success.

Partnering with Konica Minolta’s IT Services Divisions across the U.S. and Canada

At Konica Minolta, we know your business deserves the best in IT and security services. Therefore, our MSP and MSSP services are agile enough to fit your needs whether you run operations in the U.S., Canada or across borders.

Our comprehensive MSP solutions are designed to ensure your operations are seamless, efficient and secure. We ensure system readiness, data availability and user productivity, all underpinned by robust visibility and governance across your IT infrastructure. On the MSSP front, Konica Minolta doesn’t just respond to threats, but anticipates them. Our managed security services span from advanced video security solutions to cutting-edge cybersecurity that is compliant and safeguards your valuable assets against current and emerging threats with defensive and offensive strategies.

The beauty of our services lies in the ability to combine our MSP and MSSP offerings to what your business truly needs to reach its fullest potential. With Konica Minolta, you get a reliable, efficient and predictable operational environment tailored just for you. Learn more about Konica Minolta’s IT and security services here.

Aneri Rathod
MIT Marketing and Communications Manager, Brand and Content

Aneri is a Marketing and Communication Manager at Konica Minolta. In her role, Aneri strategizes, manages and implements branding, campaign and content development initiatives to support the MIT business segments across North America. With a decade of experience, including five years in the tech industry, she excels in building corporate relationships and creating impactful written, event, and campaign content. Aneri’s strategies directly address the target audience, reflecting her extensive market understanding.