What Is Digital Maturity?

February 8, 2022

Over the past few decades, businesses and marketplaces have become increasingly connected via the digital world, with digitization and automation leading the way in many different industries. With the business landscape forced to shift and adapt quickly over the past few years — and with these changes accelerated by a huge move to remote work and distance learning — digital maturity has rapidly gained importance for companies across all industries.

Digital maturity is fundamentally an organization’s capacity to be agile in responding to shifting technological trends and dynamic digital innovations. Essentially, digital maturity represents an organization’s ability to be flexible and adapt to the digital world. Without digital maturity, many organizations risk losing their relevance in the digital world – and even in the marketplace.

In essence, digital maturity is a measure of how far the organization is in its roadmap towards digitization.

Why Is Digital Maturity important?

Digital maturity is ultimately a gauge to determine the extent and effectiveness with which to which the organization has adopted digital transformation across its processes. By measuring this effect, the organization can sharpen its focus where and how it can obtain the maximum benefit by digitizing both to internal and external facing processes and organizations.

Typical internal facing processes could be employee experiences, supply-chain and process optimization. External processes include customer engagement, service creation and business cycle transformation.

It is important to evaluate the specifics of your own industry and organization to determine the most effective places to apply digitization by examining its overall digital maturity. Each market segment has its own nuances and regulations that call for a more specialized approach to IT services. Organizations in these areas need to be particularly fastidious to overcome the challenges.

Konica Minolta and its IT Services Division, All Covered have IT engineers that are well versed in the specific IT needs of many market segments. We have invested in the following key verticals in which we have great domain experience: education, financial services, government, healthcare and legal.

Healthcare for example, is regulated by HIPAA and significantly at risk for cyber threats and data breaches. Recently, we worked with a large, integrated health care network with 19 hospitals and more than 600 patient care and physician practice locations. The organization was looking to fulfill its corporate strategy to partner with one managed print organization to help improve IT competencies, overall document management workflow efficiencies and optimization of the entire network’s managed print fleet. As a healthcare organization, secure document and print management were of the utmost importance, and Konica Minolta was able to provide a secure solution that allowed the organization to maintain HIPAA compliance. The managed print solution resulted in 60 percent average costs savings with 40 percent average device reduction at each site. View the full case study here.

The Benefits of Digital Maturity

As discussed above, Digital maturity can be applied to both internal as well as external processes of the organization. But to be effective, the concepts have to be internalized and capabilities have to be addressed through a variety of different lenses. Some of the many lenses through which businesses can assess their digital maturity include:

  • Culture: An organization’s culture can have a highly significant bearing on its ability to be digitally mature. Culture can refer to the employees and leadership, both as individuals and as teams. It can also refer to the overall mindset and values of the organization — those that prize innovation and creativity rather than sticking with tradition may be more capable of meeting digital maturation goals.
  • Business strategy: Many people mistakenly believe that digital maturity is only applicable when addressing large complex organizations. In our assessment, SMB customers are the most likely to benefit from such efforts, since digitization processes are often under invested due to lack of corporate strategy initiatives.
  • Operations and processes: Developing plans for digital maturation should naturally take into account the organization’s existing operations and processes. For example, if the organization already does regular audits and evaluations of their work and culture, it can be helpful to integrate digital maturity into those existing practices. In addition, some organizations may find it helpful to restructure certain processes, or even hierarchies, in order to promote digital flexibility and innovation.
  • Technological investment: Given the very nature of digital maturity processes, technology is, of course, a key component to consider. But companies often make the mistake of adopting technology and then trying to adapt the corporate processes to the technology. In our experience this is often doomed to fail. It is more critical to align technology to corporate processes than the other way around.
  • Personnel investment: Investing in technology in order to reach digital maturity can also mean investing in people. A goal of digital maturation is to integrate these practices into employees’ everyday roles and responsibilities. For example, a medium-sized company may hire dedicated social media positions or even establish entire digital departments. Smaller companies can also outsource with digital consulting firms if they cannot yet support these roles in their organization.

Digital Maturity and the Future of Work

Organizations and businesses that thrived throughout the pandemic — and its disruption of traditional work models — are those that have embraced digital maturity processes. In fact, traditional work models of just two years ago are unlikely to ever return. Rather, most experts agree that remote work, hybrid work models and flextime will only increase in popularity and in pervasiveness for years into the future.

For some organizations and businesses, these rapidly changing work models have been incredibly challenging to adapt to. Many faced additional challenges of quickly scaling up their technological supports and digital literacy virtually overnight. By putting digital maturation processes and assessments in place, many organizations may be able to mitigate the same types of issues in the future.

Most experts agree that businesses and other organizations must radically rethink the future of work. The way the world works — both literally and figuratively — has changed, likely irrevocably, over the past two years. Konica Minolta’s innovative business solutions offer critical support to organizations across numerous industries to ensure bright, healthy outlooks for workplaces moving into the future.

Prepare for the Future With Konica Minolta’s Transformative Solutions

Konica Minolta offers a wide array of business solutions, proven to connect organizations with the concrete knowledge they need to adapt intelligently to the future of the work landscape. Some of our most popular products include our dynamic and comprehensive guides:

  • The Return to Work guide offers real-world solutions and plans for the new work paradigm.
  • Similarly, in our Remote Work guide, we share cutting-edge, proven strategies for safe and effective remote work models.
  • With the Home Assurance program, businesses can feel secure knowing that their employees and data are protected.

Konica Minolta is dedicated to helping your organization adapt to, and navigate, the work environment in the most effective ways. Through our Intelligent Connected Workplace initiative, we will work with your business to integrate smart workplace technologies, like automation, cloud services and intelligent information services. Blend your physical and digital work environments seamlessly and prepare for the Workplace of the Future™.

If you’re ready to take your organization to the next level of digital maturity, request a quote today. You can also contact the Konica Minolta team with any questions about how we can help your business prepare for the future.

Linked Sources:

Vijay Raghavan
Senior Vice President, Digital Transformation and Emerging Businesses

Vijay Raghavan works to drive strategies to accelerate Konica Minolta’s customer adoption of DX, and align the company’s organizational structure to meet long-term growth objectives. He is also responsible for emerging businesses, executing on new business investments that differentiate and grow Konica Minolta’s portfolio of solutions. Raghavan has a unique combination of experience in business development, product and management strategy, P&L management and technology management, including engineering and operations and global programs. He spearheaded emerging solutions at Motorola where he successfully created and led IoT/SaaS businesses. Raghavan held similar roles at Cisco and IGT and also brings key strategy experience from McKinsey & Company. His technical expertise spans cloud and SaaS, managed services, IoT, machine learning, analytics/big data and gaming. He has an MBA from the Wharton School of the University of Pennsylvania, earned his MS in Computer Science from Rensselaer Polytechnic Institute and also completed post-graduate studies at Stanford University.