All Covered Bolsters Help Desk Capabilities with new Acquisition
IT Services Division of Konica Minolta absorbs assets of Maryland-based America’s Remote Help Desk
Foster City, Calif., and Ramsey, N.J. – May 22, 2015 - All Covered, the IT Services division of Konica Minolta Business Solutions USA, and one of the nation’s top ranked IT Services companies, has acquired the assets of America’s Remote Help Desk (ARHD) of Eldersburg, MD. The acquisition will greatly increase the scope of All Covered’s help desk support services.
“Welcoming the ARHD clients and team to the Konica Minolta family is a huge gain for us,” says Todd Croteau, president of the All Covered IT Services division. “Their management and staff have worked tirelessly to offer exceptional support to customers on a national level. Their client base trusts them to solve a wide range of IT support needs.”
In addition to its main focus of help desk support, ARHD offers customers a range of IT services including cloud computing solutions, IT infrastructure management and onsite engineering support. The company was established in 2000 and services customers nationwide.
ARHD’s staff of highly-skilled IT support professionals also will join All Covered, adding to a workforce of more than 800 employees. The larger engineering and operations teams created by the acquisition will enhance the ability to provide clients on-site support at locations across the country. All Covered’s IT Services also include application development capabilities and expertise in a variety of vertical markets.
“This is exciting news for our customers and employees,” says Rich Rubinstein, co-founder and former CEO of ARHD. “Joining All Covered, one of the strongest managed service providers in the business, allows us to offer our clients a wider variety of services and gives them access to a deeper level of IT support.”
About All Covered
All Covered, a division of Konica Minolta Business Services USA, is one of the nation's leading IT services companies. For more than 15 years, All Covered has been helping businesses across all verticals with their IT support needs. All Covered has local offices in over 25 cities with more than 500 engineers, and is fully certified in all major technologies. Across the US, more businesses trust All Covered for their IT support than any other company. For more information, please visit www.AllCovered.com and follow @allcovered on Twitter.
About Konica Minolta
Konica Minolta Business Solutions U.S.A., Inc. is one of the world’s leaders in information management focused on enterprise content, technology optimization and cloud services. Our portfolio of offerings deliver solutions to improve our customers’ speed to market, manage technology costs, and facilitate the sharing of information to increase productivity. The All Covered IT Services division offers a range of IT strategy, support, project and cloud computing solutions across all verticals. Konica Minolta has won numerous awards and recognition, including placement in the Leaders Quadrant on the Gartner 2014 Magic Quadrant for Managed Print Services (MPS) and Managed Content Services (MCS). Konica Minolta has been recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eight consecutive years. Konica Minolta, Inc. has also been named to the Dow Jones Sustainability World Index for three years in a row. For more information, please visit: www.kmbs.konicaminolta.us and follow Konica Minolta on Facebook, YouTube, and Twitter @konicaminoltaus.
# # #
Kristina Marchitto, Public Relations Manager
Konica Minolta Business Solutions U.S.A., Inc.
# # # # #
Konica Minolta bizhub is a registered trademark of Konica Minolta, Inc. All other trademarks mentioned in this document are the property of their respective owners.