Ensuring Customers Drive Their Businesses Forward in 2021 Despite Constant Change

January 12, 2021

“Change is the only constant in life.”

This popular quote has been attributed to Heraclitus, a Greek philosopher born in 554 BC. Much more recently, in 2020, Mark Cuban, the billionaire entrepreneur, said, “The only constant of business is change.” How true both statements are! In fact, at no other time in recent memory have they been truer than now. We experienced a lot of changes in 2020. From constant Zoom meetings in makeshift home offices to getting used to wearing masks and sheltering in place, all of us have had to learn how to adjust to a new way of life. Our country turned virtual, seemingly overnight, and companies had to scramble to adapt as their employees transitioned to remote work.

As our customers adopt new processes and advanced technology to maintain their business continuity, they can look to Konica Minolta for end-to-end solutions that help streamline their everyday processes. Dispatcher Phoenix, Konica Minolta’s own workflow automation application, was specifically designed to address document processing challenges. Especially important with all the changes in our world today, a powerful, flexible solution like Dispatcher Phoenix helps our customers get their work done, regardless of where their “office” may be.

Collaboration is Key
In today’s climate, with travel bans still in place and restrictions on the number of people who can safely gather together, the ability to collaborate remotely is more important than ever. As a result, companies are relying on the cloud for collaboration efficiency so their employees can access documents from home, without any need for in-person interaction. With a solution like Dispatcher Phoenix’s ScanTrip, a cost-effective scan-to-cloud / OCR workflow solution, employees can easily share, process and store their critical business documents in the cloud, such as Box, Dropbox, OneDrive, Google Drive and SharePoint. That way, they can have access to the documents that they need, wherever they are currently working.

Finding New Value and Unlocking Business Growth
This “new normal” that we’ve found ourselves in has clearly accelerated existing digital transformation efforts for a wide variety of our customers. Business operations must become more efficient in order to thrive within the global pandemic economy. What better way to achieve success than through process automation? Instead of tying up your staff’s time by manually downloading and printing email attachments, processing them and storing them in physical file cabinets, imagine how much faster this can be done through advanced automation! For an example of fast and easy invoice processing, Dispatcher Phoenix can be set up to monitor a particular inbox for any emails that contain invoices. Once an invoice comes in, Dispatcher Phoenix can capture that email, extract the attached invoice, OCR and annotate the invoice and then route it for approval and storage all in a single, automated step – a completely touchless solution!

Help Keep Employees Safe
Now is the time for businesses to upgrade their underlying technology to shift the way they get their work done while still serving their customers. A powerful workflow automation solution can help keep employees safe by reducing the necessity for someone to physically be in the office to perform manual tasks. And, with Dispatcher Phoenix’s Release2Me+, a streamlined license for scanning, OCR and secure print release, users don’t even have to be in the office to ensure the confidentiality of their printouts! With Release2Me+’s print delegation feature, remote workers can delegate the printing of sensitive material to colleagues who are in the office, ensuring important documents can still be printed out securely.

As businesses of all sizes continue to look for best ways to get their work done, a workflow automation solution like Dispatcher Phoenix can help users maximize their efficiencies, which is especially important in these unprecedented times. As we continue to address these new challenges, we’ve recently added free OCR, powered by Google Tesseract OCR engine, to all Dispatcher Phoenix licenses, ensuring that our customers can drive their business forward in 2021 – no matter what the new year may bring!

For more information about how workflow automation can help your customers, please contact the Solutions Engineering Center at sec@kmbs.konicaminolta.us.

Catherine Brill
Product Manager, SEC Solutions

Catherine Brill is the Product Manager for Konica Minolta’s Solutions Engineering Center (SEC), responsible for planning for and promoting the launch of SEC-developed applications and releases, including Dispatcher Phoenix. She enjoys reading and writing short stories in her spare time.