April 17, 2020
Konica Minolta is dedicated to servicing our customers during this dynamic business environment caused by the COVID-19 Coronavirus pandemic. We have a special responsibility to support critical infrastructure industries and ensure they continue operations. Businesses are becoming increasingly more dependent on remote work and maintaining virtual and distributed systems requires on-demand maintenance of corporate hardware, software, and information technology systems.
The health of all Konica Minolta team members and clients continues to be of the utmost importance related to customer support. The company remains committed to following CDC guidelines and service technicians will practice social distancing while providing essential customer service during this crisis. Continued efforts are in place to provide personal protective equipment (PPE) where required and to minimize risk while enabling continued operations. Konica Minolta is in the process of providing all service team members with face masks for use, and they have been instructed to cover their faces when on-site at customer locations. Service technicians are required to wear PPE especially in cities and counties that are mandating face masks, will work with clients to minimize contact, and provide remote service where feasible.
Concerning shipments from China the CDC advises: “There is still a lot that is unknown about COVID-19 and how it spreads. This coronavirus is thought to be spread most often by respiratory droplets. Although the virus can survive for a short period on some surfaces, it is unlikely to be spread from products or packaging that are shipped over a period of days or weeks at ambient temperatures. Currently there is no evidence to support transmission of COVID-19 associated with imported goods and there have not been any cases of COVID-19 in the United States associated with imported goods. Information will be provided on the Coronavirus Disease 2019 (COVID-19) website as it becomes available.” Additionally, Konica Minolta service technicians are asked to clean and disinfect frequently touched surfaces daily, and the cleaning of the multifunction device and control panel is completed once the equipment is delivered, installed and/or serviced.
Konica Minolta’s technical service organization is taking all necessary precautions to protect clients when delivering and servicing our products. The health and safety of our employees and our clients is a top priority and we will continue to monitor the progression of COVID-19 and will adjust our actions accordingly. Additionally, Konica Minolta has put precautions in place to prevent the spread of illness including a ban on all international and any non-essential domestic travel. A 14-day selfquarantine is required for anyone returning from a country with high infection rates, including China, Japan, South Korea, Hong Kong, Singapore, Taiwan, Thailand, Iran and Italy or if they have been in close contact from someone recently returning from one of these countries.
The health and safety of our employees and our customers is a top priority and we will continue to monitor the progression of COVID-19 and will adjust plans based on new information. For additional advice on navigating the workplace, please view the blog by our CEO Rick Taylor.
For additional questions, please contact firstname.lastname@example.org.